Refund policy
A. Cancellation Policy
Introduction
Consumers are entitled to a right of withdrawal in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither related to their commercial business nor their independent professional activity.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last item of goods.
To exercise your right of withdrawal, you must inform us:
Rene Hartmuth
Quergartenweg 19
63456 Hanau
Germany
Tel.: +49 152 34564933
E-mail: info@vooro.de
of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, although it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.
We will use the same means of payment for the reimbursement that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees as a result of this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.
You must return the goods to us or hand them over to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You shall bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods if this loss in value is due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
General Information
- Please avoid damaging or contaminating the goods. Kindly return the goods to us in their original packaging, including all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage by using suitable packaging.
- Please do not return the goods to us freight collect.
- Please note that compliance with points 1 and 2 above is not a prerequisite for the effective exercise of the right of withdrawal.
B. Model Withdrawal Form
If you wish to withdraw from the contract, please complete and return this form.
To:
Rene Hartmuth
Quergartenweg 19
63456 Hanau
Germany
E-mail: info@vooro.de
I/We () hereby give notice that I/we () withdraw from my/our () contract of sale of the following goods () / for the provision of the following service (*):
Ordered on () __________________ / received on () __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.
Version as of: June 17, 2026, 03:59:36 AM.
