Shipping policy

 

Shipping & Order Terms

Version: 2025 | Applicable to all orders placed through our online store

1. Conscious Shopping – Our Commitment

We offer high-quality designer fashion at outlet prices – with purpose. Fashion has value, and we want every piece to be genuinely worn and appreciated. Therefore, we kindly ask you to take a moment to reflect before making a purchase.

Please only buy if you are confident in your decision. Consider honestly whether the item truly suits you in terms of size, style, and intended use. We do not encourage impulse purchases or buying items "just in case."

Before placing your order, we recommend that you:

  • Carefully review our size charts, as designer brands often fit differently from standard clothing sizes.

  • Read the product description in full, particularly the material composition and care instructions.

  • Ask yourself honestly: Will I wear this item regularly?

  • Contact us if you are unsure about anything – we are happy to assist you before you purchase.

Returns generate CO₂ emissions and additional logistical effort. Together, we can help reduce this impact.

2. Order Limit Per Customer

To ensure fair availability for all customers and to minimize excessive returns, the following policy applies:

Maximum of 3 items per person and order

This limitation applies per household and delivery address. We reserve the right to cancel multiple orders placed with the intention of circumventing this policy. This measure supports the sustainable operation of our store and the fair distribution of our limited outlet inventory.

3. Shipping Information

Shipping Carrier & Delivery Time

We ship exclusively with DHL. Once payment has been received and your order has been confirmed, the following delivery times apply:

  • Delivery time: 2–5 business days (Monday–Friday, excluding public holidays)

  • You will receive a shipping confirmation email including a DHL tracking number.

  • Shipping destinations: Germany and all EU countries (delivery times may vary depending on destination).

Please note: Delivery times begin on the day payment is received, not on the order date. Orders placed after 2:00 PM are processed starting on the next business day.

Shipping Costs

  • Standard shipping (DHL Parcel): as displayed during checkout.

  • Free shipping applies from the order value indicated at checkout.

  • Express shipping is not available.

Packaging

We carefully package your order and use recycled or recyclable materials whenever possible.

4. Right of Withdrawal Under EU Consumer Law

As a consumer within the European Union, you are entitled to a statutory right of withdrawal.

Withdrawal Period

You have the right to withdraw from this contract within 14 days without providing any reason.

The withdrawal period begins on the day you, or a third party designated by you, take possession of the goods.

Exercising Your Right of Withdrawal

To exercise your right of withdrawal, you must notify us of your decision through a clear statement (for example, by email using our contact form).

Returning the Goods

  • The goods must be returned unworn, undamaged, and with all original tags attached.

  • Return shipping costs are borne by the buyer (in accordance with Article 246a Section 1 EGBGB).

  • The goods must be returned within 14 days of your withdrawal notice.

  • Please avoid perfume, deodorant, makeup, or any other residues on the items.

Refunds

After we receive and inspect the returned goods, we will refund the purchase price within 14 days using the original payment method.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

  • Goods made according to customer specifications or clearly tailored to personal requirements.

  • Hygiene-related products (e.g., underwear) where the protective seal has been removed after delivery.

5. Legal Information

The laws of the Federal Republic of Germany shall apply.

Consumers residing in other EU member states also benefit from the mandatory consumer protection provisions of their country of residence where such provisions offer a higher level of protection.

Online Dispute Resolution

The European Commission provides an Online Dispute Resolution (ODR) platform at:

https://ec.europa.eu/consumers/odr

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

If you have any questions regarding these terms, please contact us using the contact details provided in our legal notice (Imprint).

Thank you for shopping consciously. ♡